SpectraIQ.ai·Customer ExperienceComing SoonAI Complaints Care Resolve before they reach Google.
Detects, triages and resolves customer issues across every channel, before they become a one-star review or an ACCC complaint.
One bad review costs more than the loyalty programme it broke.
A customer with a chipped windscreen, an unreturned call, or a finance question they couldn't get answered will tell Google before they tell you. AI Complaints Care surfaces sentiment in real time and routes the right human to the right issue inside SLA.
From signal to revenue, in one continuous loop.
Detect
Sentiment scored across calls, messages, surveys, social.
Triage
Severity, urgency and brand-risk routed to the right team.
Resolve
Closed-loop tracking with audit-grade record.
Engineered for dealership operators.
Cross-channel listening
Reviews, social, surveys, support, voice.
SLA enforcement
Issues escalate before they breach.
OEM reporting
Aligns with CSI and NPS frameworks.
Resolution playbooks
Pre-built for AU dealer scenarios.
Compliance trail
Audit-grade record per case.
Executive view
Dealer principal dashboard.
Figures shown are illustrative or indicative only. Actual outcomes may vary depending on individual dealership circumstances, implementation approach, operational practices and other business factors.
Plugs into the systems your dealership already runs.
Does it post replies on Google?+
It drafts replies; humans approve. Configurable per franchise.
ACCC reporting support?+
Yes, case files are export-ready for regulator reporting.
Voice analytics?+
Yes, sentiment and intent on inbound calls.
How fast to deploy?+
Listening live in 48 hours; full workflows in 2 weeks.
OEM portal integration?+
Available for Toyota, Mercedes, BMW, Lexus and more.
Pairs well with.
Built for the dealership floor. Ready in 48 hours.
See SpectraIQ working on your own dealer system data inside a single guided session.