Field notes · 12 June 2026
The 90-second response benchmark
Why under 90 seconds isn't aspirational, it's the new minimum.
Blog
Field notes from the frontier.
Monthly essays on AI, dealership operations and Australian compliance.
Analysis · 28 May 2026
Why AU-native dealer AI matters
What Australian dealers need that Silicon Valley shipped without.
Research · 14 May 2026
Dead-lead economics, modelled
An honest look at the revenue inside cold CRM cohorts.
Compliance · 30 April 2026
The Privacy Act and conversational AI
How APP 1-13 reshapes every dealer chatbot.
Operations · 12 April 2026
Service retention after warranty
The single biggest revenue lever we measure.
Engineering · 21 March 2026
Why we host in Sydney
Data sovereignty isn't a slide. It's an architectural choice.
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