The role of a BDC, redefined
A Business Development Centre exists to make sure no lead is left behind. In the Australian market, where finance approvals, stock allocation and OEM compliance rituals fragment the day, most BDCs run hot for two hours and dark for ten. An AI BDC closes the gap with deterministic response under 90 seconds, in your dealership's tone, on the channel the customer chose.
What it handles
Inbound enquiries from carsales, manufacturer sites, your own website, Facebook lead ads, Gumtree, and Google Business Profile. Outbound revival of cold leads from the last 18 months. Service reminders. Aged-stock follow-ups. Test drive confirmations and reschedules. Pre-arrival surveys for service. After-hours and weekend coverage.
What it does not handle
Negotiation, complaint resolution, or anything that should be a human conversation. The handoff to a salesperson is intentional, and instrumented, every conversation includes a confidence score and a recommended next action.
Australian context
Hosted in AWS Sydney. Aligned with the Privacy Act 1988 and the 13 Australian Privacy Principles. Spam Act 2003 compliant for SMS and email. ACMA-aligned consent handling. No customer data leaves Australia unless your dealership opts in.
What good looks like in 90 days
Lead response time under 90 seconds, first-touch coverage above 99%, 8–12% revival rate on dormant leads, a measurable lift in test-drive bookings, and zero compliance incidents. If you don't see that, something is wrong with the deployment, not the technology.